If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, please send an email to with your Xbox All Access Order Number and console Serial Number. What should I do if I purchased Xbox All Access but don’t see an option to redeem Xbox Game Pass Ultimate on my console? Learn more by visiting the Xbox Game Pass page. Please note: once converted to Xbox Game Pass Ultimate, your Xbox Live Gold and other Game Pass memberships cannot be unconverted. To check your prepaid balance, sign in to your account through the Microsoft Account page. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate. If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. Xbox Game Pass Ultimate memberships are limited to 36 months. If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access? An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate.
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